In case you are not satisfied with your product(s), or the product(s) is defective, within (48) hours from the date you receive your order, you can request a “Return Material Pre-Authorization” to return the product(s) to Blue Storm.
Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. “RMPA” are valid for (7) days from date of issue.
In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.
While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.